Delivery & Setup Policy

Delivery, Setup & Takedown

Alston Epic Vision LLC includes delivery, setup, and takedown within a 15-mile radius of the company’s base location. Locations outside this area may incur a travel fee based on distance. Delivery fees will be calculated and confirmed during booking.

Please allow approximately 30 minutes before your event for setup and 15 minutes after your event for takedown. Clients will receive a text message approximately 30 minutes before the scheduled event end time with pickup instructions and time for cleanup.

Site Requirements

The Client is responsible for ensuring the setup area is safe and accessible before delivery. The setup location must meet the following requirements:

• A clear access path at least 3 feet wide

• A flat, level surface suitable for inflatable setup

• The area must be free of debris, sharp objects, pet waste, and obstacles

• At least 3 feet of safety clearance around the inflatable

• A dedicated electrical outlet within 100 feet of the setup location, unless a generator has been arranged

If electrical access is not available within the required distance, a generator may be provided for an additional fee.

If the delivery location requires excessive carrying distance, stairs, restricted access, or unsafe setup conditions, Alston Epic Vision LLC reserves the right to refuse setup without refund.

Once equipment has been set up and secured by Alston Epic Vision LLC staff, it may not be moved or relocated by the Client.

Additional Time

Additional rental hours may be available for $50 per hour with prior notice and approval.