Frequently Asked Questions

How long is the rental time?

Rental time depends on the package selected. Standard party packages include 4 hours, and school, youth, and community event packages include 6 hours. Additional rental time may be available for $50 per hour with prior notice.

Do you deliver and set up?

Yes! We deliver, set up, and safely secure all equipment for your event. Pickup is included after the rental time.

What areas do you serve?

We proudly serve the DMV area, including Prince George’s County and surrounding areas. Delivery, setup, and takedown are included within a 15-mile radius of our business location. Locations outside this area may incur a travel fee based on distance.

Do bounces need electricity?

Yes. Bounce houses require access to a dedicated standard electrical outlet within 100 feet of the setup area, unless a generator has been arranged for an additional fee.

What happens if it rains or the weather is unsafe?

Safety comes first. Bounce houses cannot be operated in unsafe weather conditions, including high winds, heavy rain, lightning, or storms. If severe weather occurs before delivery, you may reschedule for a future available date. Deposits are non-refundable but may be applied toward the rescheduled event. If equipment has already been delivered and weather requires early shutdown, no refunds will be issued.

How do I reserve a rental?

Simply select your rental item, choose your event date, and complete checkout online. Our team will confirm your reservation shortly after booking.

Do I need to sign a rental agreement?

Yes. All rentals require a digital agreement to be signed before delivery. This agreement outlines safety guidelines, rental terms, and equipment care.

Is a deposit required to reserve my date?

Yes. A non-refundable 25% deposit is required to secure your event date. Your booking is not guaranteed until the deposit has been paid.

When is the remaining balance due?

The remaining balance is due 24 hours before your scheduled event time. The card on file will be charged at that time. Failure to pay the remaining balance by the deadline may result in cancellation without refund.

What payment methods do you accept?

We accept online payments through our booking system.

What happens if equipment is damaged?

Clients are responsible for any damage caused by misuse, negligence, failure to follow safety instructions, or excessive cleaning needs. A $250 refundable damage deposit hold may be placed on the card on file before delivery and released within 3–5 business days after inspection, provided the equipment is returned in proper condition.

Is there a delivery fee?

Delivery is free within 15 miles of Alston Epic Vision location. Fees depends on distance and setup requirements. Delivery pricing will be shown during booking.

What do I need for setup?

To ensure safe installation, we require:

• a clear access path at least 3 feet wide

• a flat, level setup surface

• a setup area free of debris, sharp objects, pet waste, and obstacles

• at least 3 feet of clearance around the inflatable

• a dedicated electrical outlet within 100 feet, unless a generator has been arranged

Can bounce houses be set up on any surface?

Bounce houses can be set up on grass, turf, concrete, or pavement depending on the equipment and setup requirements. Anchoring methods may vary based on the surface type.

Who is responsible for supervision?

An adult must supervise children at all times while using rental equipment to ensure safety.

Do I need to clean the equipment before pickup?

Clients are expected to remove all personal belongings, trash, food, drinks, and debris from the rental area before pickup. If equipment is returned excessively dirty or requires additional cleaning, a minimum $75 cleaning fee may be charged.